Looking at the file, my guess is that the driver is not writing the correct information to the file and when a colour copier wants to use the file, it doesn't understand it. I can't work out what the user may be doing that would cause this. If I remove the file the problem goes away.Ĭ:\Users\%username%\TOSHIBA\eSTUDIOX\UNIDRV\PCL6\imagequality.xmlįor some reason the problem is only gone for a day or 2 and then it's back. This file seems to be causing the problem. I researched this further, through trial and error and then contacted the local Toshiba support, and the Tech did not seem the slightest bit interested in what I'd found and was determined there was no fault in the driver and after I had said yes I'd tried everything he suggested, he said maybe I should just use the Post Script driver. We have 6 photocopiers all Toshiba and all using the latest Universal Print Driver from Toshiba. Black and white copiers are not a problem. This problem only occurs on the copiers that are colour. I have about 5 users (out of a few hundred) that are not able to view the print preferences on some of our copiers.
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